Privacy Policy

Use of

This privacy policy discloses the privacy practices for This privacy policy applies solely to information collected by this web site. The organization that runs this web site is the Merola Opera Program, 601 Van Ness Avenue, Suite S, San Francisco, CA 94102.

Main phone Number: (415) 936-2324.  

General Information Contact email:
Privacy Email:

This policy will notify you of the following:
  • What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
  • What choices are available to you regarding the use of your data.
  • The security procedures in place to protect the misuse of your information.
  • How you can correct any inaccuracies in the information.

This policy was effective on November 1, 2017. It has been updated numerous times since then. The last update was April 8, 2023 (Addition of Google Tags to tracking).

Google Analytics and System Log files

In common with other websites, Google Analytics and Google Tags are used to save details such as the visitor's IP address, browser type, referring page and time of visit. Log files on the server are also used to record similar information. You can allow us to collect such information at the start of your session with

Information Collection, Use, and Sharing

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone. We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request. Unless you ask us not to, we may contact you via email in the future to tell you about future performances and events, or changes to this privacy policy.

Your Access to and Control Over Information

You may opt out of any future contacts from us at any time. You can so at any time by contacting us via the phone number (415-936-2324) or email:

Subject Access Request

If you are a former or current Merola artist, or a current or former Student ConneXion participant, or Legacy Society member, or Merola member past or present, you have the right to see your data, edit your data, and delete your data. To access your data, please use this form: 

You can use the Subject Access Request form to:

  • See what data we have about you, if any.
  • Change/correct any data we have about you.
  • Have us delete any data we have about you.
  • Express any concern you have about our use of your data.

Alternatively, you may also call us at 415-936-2324.


We take precautions to protect your information. Our website is protected by strong encryption ( website). When you submit sensitive information via the website, your information is protected both online and offline.

Outside Data Processors

We use PayPal to collect donations and membership dues from you. Their website is secured by encryption and other security measures. For more information see the PayPal Privacy Policy: PayPal Privacy Policy Link

We use Mailchimp to maintain our mailing list. Every email sent out contains an "unsubscribe" link. For more information please see the Mailchimp Privacy Policy: Intuit/Mailchimp Privacy Policy.

If you apply to our program, your information is received by the San Francisco Opera Center using yet another website called Yap Tracker. Please consult their privacy policy for more information: Yap Tracker Privacy Policy link. We do not receive any information from them until the final candidates are chosen and have accepted their offer.

All tickets for public performances are sold through the San Francisco Opera box office. Please follow this link for their privacy policy: San Francisco Opera Privacy Policy.

If you choose to use Amazon Smile to donate a portion of each of your transactions to Merola, you are subject to the Amazon privacy policy. Follow this link to obtain a copy: Amazon Privacy Policy.

Inside Data Processors

If you apply for a Career Grant after your Merola Opera Program training, we collect enough personal information from you to decide about the granting of the Career Grant. You can at any time request a copy of an old career grant by using the Subject Access Request form. Career Grant forms are held offline in a secure environment and then destroyed after 5 years when your eligibility has expired.

Legacy Society - We collect information from the Legacy Society members to maintain a record of your legacy donation. We destroy these records after the donation has been received. The records are kept in a secure location and not shared except with the few "need to know" staff members.

Student ConneXion Program: We collect this data to determine if you are eligible for the Student ConneXion program. The data is kept in a secure facility and only used to determine eligibility and standing. The data is not shared with anyone outside of Merola and only on a "need to know" basis. The information is destroyed after two years. This data is also available to members and ex-members of the program through a Subject Access Request.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only certain staff and board members who need the information to perform a specific job (for example, accounting or membership) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

Ticket Orders

We request information from you on our order form. To buy tickets from our ticket vendor, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If they have trouble processing an order, they will use this information to contact you.


We use "cookies" on this site. A cookie is a piece of data stored on a site visitor's hard drive (or other permanent storage media such as SSD or Optane) to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.


This web site contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.


Our Privacy Policy may change from time to time and all updates will be posted on this page and sent out to our email newsletter. If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 415-936-2324 or via email at

For more information on Merola's Privacy Policy and Terms of Service, contact:

Mark Shattuck

(415) 936-2315